Use cases
One enquiry.
Four moves.
Every journey here has the same shape and a different week behind it. Find the sector that looks like yours.
The shape of every journey
- 01Trigger · An enquiry arrives on a channel you configured.
- 02Coordinate · The specialists it needs, in the order it needs them.
- 03Boundary · The moment it stops being work a rule can do.
- 04Next step · Something is in a diary, or with a named person.
19 of these are written out step by step. The rest are configured the same way around your own channels.
Healthcare & clinics
From the first call to a confirmed appointment.
Keep patient enquiries, appointments and follow-ups moving around the care your clinicians provide, across every kind of practice.
Dental clinics
- 01Capture a dental enquiry
- 02Coordinate a consultation
- 03Schedule a reminder
- 04Follow up with the patient
Eye clinics
- 01Capture the visit request
- 02Route to the appropriate team
- 03Coordinate an appointment
- 04Send approved visit information
Aesthetic clinics
- 01Receive a treatment enquiry
- 02Share approved service information
- 03Book a clinician consultation
- 04Follow up on the next step
Multispecialty clinics
- 01Understand the requested service
- 02Identify the department
- 03Check supported availability
- 04Coordinate the next step
Enterprise hospitals
- 01Receive the enquiry
- 02Identify the department
- 03Transfer context to the team
- 04Track the service request
Hospital groups
- 01Capture location preference
- 02Find the relevant service team
- 03Coordinate the request
- 04Maintain a clear handoff
Automotive
Rental, workshop and showroom. One customer.
Connect rental enquiries, workshop bookings and customer follow-ups in one coordinated journey.
Car rental
- 01Capture dates and preferences
- 02Check supported availability
- 03Coordinate the reservation request
- 04Schedule collection reminders
Service & maintenance
- 01Capture the service request
- 02Coordinate a workshop slot
- 03Share approved status updates
- 04Schedule a service reminder
Dealerships
- 01Capture vehicle interest
- 02Record customer preferences
- 03Coordinate a test drive
- 04Follow up with the sales team
Real estate
Answer tonight. Show this week.
Give property enquiries a clear path from first response to a viewing and an agent follow-up.
Real estate companies
- 01Capture a property enquiry
- 02Record budget and preferences
- 03Coordinate a viewing
- 04Schedule agent follow-up
Consultancies & brokerages
- 01Receive the enquiry
- 02Capture requirements
- 03Assign the relevant consultant
- 04Follow up after the meeting
Hospitality
Answer the guest who is still deciding.
Answer the booking question while the guest is still deciding, and keep the floor free to look after the ones already here.
Direct booking questions competing with the channel that already answered.
Long-lead enquiries about dates, packages and transfers, mostly from other time zones.
Extended-stay enquiries that need availability and terms before anything else.
Reservation and large-party requests at exactly the hour the floor is full.
One enquiry, a dozen questions, and a site visit that decides it.
Education & training
Admissions that answer after hours.
Answer admissions and course enquiries when parents and learners actually send them, which is rarely during the school day.
Schools & nurseries
- 01Receive an admissions enquiry
- 02Answer the questions you have approved
- 03Coordinate a school tour
- 04Follow up until the family decides
Training institutes
- 01Capture the course enquiry
- 02Match it to the right programme
- 03Confirm the next intake date
- 04Follow up on enrolment
Financial services
Routine cleared. Complex cases reached.
Clear the routine service volume off the desk so the cases that need expertise reach a person while they still matter.
Banks
- 01Identify the service request
- 02Share approved information
- 03Coordinate a branch appointment
- 04Route sensitive matters to staff
Advisory & brokerage firms
- 01Capture the enquiry
- 02Identify the relevant team
- 03Coordinate a meeting
- 04Track the staff follow-up
Home services
The job booked while the vans are out.
Book the job while the customer is still on the phone, and keep the technician, the slot and the follow-up in one place.
Maintenance & repairs
- 01Capture the fault and the address
- 02Check it against your urgency rules
- 03Coordinate a technician slot
- 04Confirm and remind before the visit
Cleaning & facilities
- 01Take the booking request
- 02Confirm scope and frequency
- 03Schedule the visit
- 04Handle changes and rebooking
Travel & tourism
Answered in every time zone.
Handle the itinerary and eligibility questions that arrive at every hour from every time zone, before a consultant is ever needed.
Itinerary questions arriving at all hours from several time zones.
The same eligibility and document questions, endlessly, before any real case.
Professional services
Qualified before a fee earner sees it.
Qualify inbound enquiries before they reach a fee earner, so consultant hours go to the work that was always going to convert.
Candidate and client enquiries competing for the same consultant hour.
Enquiries that must be qualified and conflict-checked before a lawyer sees them.
Deadline-driven document chasing that repeats every quarter.
Scoping calls that decide whether an enquiry was ever worth taking.
Inbound briefs that need qualifying before anyone builds a proposal.
Project enquiries with no budget, timeline or decision-maker attached.
Media and client requests that are urgent by nature and arrive unscheduled.
Speed to lead is the entire product, and it is measured in minutes.
Retail & D2C
Before they buy. After it ships.
Answer the pre-purchase question and the where-is-my-order question without either one queuing behind the other.
Online & D2C brands
- 01Receive the question on any channel
- 02Answer from approved product information
- 03Check the order status
- 04Escalate refunds and complaints
Showrooms & stores
- 01Capture the enquiry
- 02Confirm availability from your data
- 03Book a store appointment
- 04Follow up after the visit
Your next chapter
Start with one workflow worth improving.
Stella maps the specialists, the systems and the handoff around it before anything is configured.