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Real estate

Answer the lead tonight.
Show the property this week.

Give property enquiries a clear path from first response to a viewing and an agent follow-up.

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2 segmentsOne buyer journeyScope confirmed in discovery
Real estate · what changesIllustrative
Overnight portal leadsAnswered
First responseImmediate
Viewings coordinatedIn calendar
Second follow-upOwned

Illustrative. Negotiation and pricing always stay with your agent.

Your agency, in view

Less chasing.
More clarity.

One workspace for enquiries, viewings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.

Workspace OverviewDemo data

Thursday · sample day

Every lead answered while it is still warm.

Enquiries40Across configured channels
Viewings18Confirmed in sample data
Follow-ups12Scheduled in sample data
Open handoffs23 resolved · 5 total
Enquiries & viewingsSample day, by hour
09:00: 5 enquiries, 2 viewings. 11:00: 9 enquiries, 4 viewings. 13:00: 7 enquiries, 3 viewings. 15:00: 8 enquiries, 4 viewings. 19:00: 11 enquiries, 5 viewings
45%to viewing
Enquiry → viewing18 of 40 sample enquiries. Illustrative, not a performance claim.
A few journeys in motionSample records

Example data only. Production channels, systems and permissions are configured for each deployment.

Where the capacity goes

The lead is warm.
For about an hour.

Portal enquiries do not wait for office hours, and the agent who answers first is usually the agent who gets the viewing.

The enquiry that arrives at midnight.

Portal leads land outside working hours and go to whoever replies first, which is rarely the office that is closed.

The agent who arrives unbriefed.

The requirement was captured in a chat window nobody reads before the viewing starts.

The second follow-up that never happens.

The first one is easy. The one that converts is the one that quietly slips.

A residential tower at night with a single window lit high on the facade.
One enquiry, late, from a building where everyone else has gone home.

The specialists this usually needs

Every lead reaches an agent warm.

All eight specialists are included. These are the ones Stella typically activates first for real estate.

Front Desk

AI Front Desk / Chat

Every enquiry gets a thoughtful first response.

Voice

AI Voice Specialist

Keep the conversation moving. Even after hours.

Booking

Booking & Scheduling

From interested to in the calendar.

Follow-up

Outbound & Follow-up

The next step should never be forgotten.

Where your people take over

Negotiation, pricing and anything contractual stays with your agent, briefed and ready.

The human boundary

In focus · Dubai property

A record year. And a lead that still goes cold overnight.

Dubai recorded more than 270,000 real estate transactions in 2025, worth AED 917 billion and up 20 per cent on the year. Volume on that scale arrives as enquiries, and the ones that land after hours are the ones nobody answers.

Transactions270,000+

Recorded in 2025, up 20% on 2024

Total valueAED 917bn

All transaction types in 2025

Investors193,100

Up 24%, including 129,600 new investors

Dubai Media Office · Dubai real estate 2025, citing Dubai Land Department

Find your workflow

The right starting point
for your team.

Give a portal lead a response before it cools, a viewing before it drifts, and an agent who arrives already briefed.

Real estate

Real estate companies

Capture property preferences, coordinate viewings and keep your agents informed.

  1. 01Capture a property enquiry
  2. 02Record budget and preferences
  3. 03Coordinate a viewing
  4. 04Schedule agent follow-up
Open the real estate companies journey
Real estate

Consultancies & brokerages

Route buyer and tenant enquiries to the appropriate consultant with useful context.

  1. 01Receive the enquiry
  2. 02Capture requirements
  3. 03Assign the relevant consultant
  4. 04Follow up after the meeting
Open the consultancies and brokerages journey

Who this covers

The businesses we work with.

Every one of these loses capacity in a slightly different place. The workflow is configured around the one you actually run.

Residential agencies

Portal leads arrive after hours and go to whoever replies first.

Open the workflow
Luxury agencies

Low volume, high value, and no lead you can afford to answer late.

Property developers

Launch campaigns create a spike no sales office is staffed for.

Commercial agencies

Longer cycles, more stakeholders, and a qualifying call that never gets made.

Property management

Tenant requests and maintenance reports arriving on every channel at once.

Open the workflow

The reading room

Ideas for a more connected operation.

General · 3 min readHow to choose your first AI coordination workflow

Start with a repeatable operational task, define its handoffs and measure a useful outcome.

Read the article

Before you book

ProductMeet Stella

The workspace, the eight specialists, and how a deployment is built.

Open ToolROI calculator

Put a number on what your call volume costs today.

Open SiblingThe human boundary

Where automation stops and your team decides.

Open Next stepContact us

Bring one workflow and we will map it with you.

Open

Common questions

Questions real estate ask.

Will it negotiate or discuss price with a buyer?

Never. Price, terms and anything contractual go straight to your agent with the conversation attached. The workforce qualifies the requirement and coordinates the viewing, which is the part that is usually lost to a slow reply.

Portal leads are the problem. Can it answer those?

That is the case it was built for. Portal and website enquiries arriving after hours are answered on arrival, the requirement is captured, and a viewing is held against your diary before the buyer books with whoever replied first.

How does an agent know what was said before they call?

The full conversation, the captured requirement and the viewing details are attached to the handoff. The agent opens it briefed rather than starting the qualifying call again.

Your next chapter

What could this coordinate for real estate?

Bring one workflow and we will map the specialists, the systems and the handoffs around it.

Ask Stella