Capture the service request
What the vehicle needs and when the customer is available are captured without an advisor picking up.
Service & maintenance
The workshop is full.
The phone still rings.
Service advisors cannot be on the phone and with a customer at the same time, so booking enquiries land in a voicemail box that gets cleared when there is a gap.
Service & maintenance · what changesIllustrative
Missed callsCaptured
Workshop slotsCoordinated
Status updatesApproved wording
Quotes & diagnosisService advisor
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your dealership, in view
Less chasing.
More clarity.
One workspace for enquiries, bookings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Saturday · sample day
Rental, workshop and sales on one view.
Enquiries51Across configured channels
Bookings28Confirmed in sample data
Follow-ups11Scheduled in sample data
Open handoffs24 resolved · 6 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Service centres and workshops coordinating bookings, updates and collection across a busy counter.
Advisors are with customers, not the phone.
Every missed call is a booking that may go to the workshop down the road instead.
Status calls interrupt the work.
Customers ring to ask whether the car is ready, and answering takes an advisor off the job.
Service reminders never go out.
The next service is due and nobody contacts the customer, so the visit happens elsewhere or not at all.
The journey, step by step
One request.
Four moves.
An illustrative service and maintenance journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Coordinate the slot
A workshop slot of the right length is offered against your capacity rules and confirmed.
Share approved updates
Status updates go out in wording you have approved, so customers stop needing to call.
Schedule the next service
The next due date is captured and a reminder is scheduled rather than left to chance.
In focus · Dubai vehicle rental
More operators. More vehicles. The same enquiry.
Dubai ended 2024 with 3,494 active vehicle rental companies and a rental fleet of 71,040 vehicles, after growth of 33 per cent in companies and 43 per cent in commercial vehicles. The customer choosing between them asks the same questions of every one.
Rental companies3,494
Active at the end of 2024, from 2,627
Rental fleet71,040
Vehicles at the end of 2024, from 49,725
Commercial vehicles+43%
Growth reported across 2024
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for service and maintenance.
Where your people take over
Diagnosis, quotes, additional work and anything involving a vehicle assessment go to your service advisor. Nothing is approved on the customer behalf.
The reading room
Ideas for service and maintenance.
Common questions
Questions service and maintenance ask.
Can it quote for repairs?
No. Diagnosis, additional work and pricing are your service advisor decisions. The workforce captures the request and books the slot.
Will customers know it is not a person?
Disclosure wording is part of your configuration and is yours to approve.
More in automotive
Your next chapter
Build this around your service and maintenance.
Start with the enquiries you are missing today and map the workflow around them.