Healthcare & clinics
Dental clinics
Connect missed-call capture, consultation booking, reminders and recall follow-ups.
- 01Capture a dental enquiry
- 02Coordinate a consultation
- 03Schedule a reminder
- 04Follow up with the patient
Healthcare & clinics
Care for your patients.
We connect everything else.
Keep patient enquiries, appointments and follow-ups moving around the care your clinicians provide, across every kind of practice.
Healthcare & clinics · what changesIllustrative
After-hours enquiriesAnswered
Enquiry to appointment62%
Clinical questionsTo your team
Recall follow-upsScheduled
Illustrative clinic figures. Treatment decisions always stay with a clinician.
Your clinic, in view
Less chasing.
More clarity.
One workspace for enquiries, appointments and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday · sample day
A clearer day at the front desk.
Enquiries34Across configured channels
Appointments21Confirmed in sample data
Follow-ups9Scheduled in sample data
Open handoffs22 resolved · 4 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Where the capacity goes
Great care.
Too many loose ends.
The patient journey starts long before the chair. That is where coordination can make room for your people.
The call reception cannot reach.
Someone is already at the desk, so the phone rings out and the enquiry leaves without leaving a record.
Three channels, three conversations.
Phone, website and social do not share context, so a patient explains themselves again at every step.
The follow-up nobody owns.
The recall, the reminder and the second contact are real work with no name against them.
The specialists this usually needs
Reception never works alone again.
All eight specialists are included. These are the ones Stella typically activates first for healthcare and clinics.
Where your people take over
Clinical questions, treatment decisions and complaints transfer to your team with the full conversation attached.
In focus · Dubai healthcare
A growing city. A closer look at your front desk.
Dubai licensed about 5,800 healthcare facilities in 2025, up from 5,340 in 2024. More clinics and more demand mean more first contacts arriving outside the moments your team is free to answer them.
Healthcare facilities≈5,800
Across the emirate in 2025, from 5,340 in 2024
General medical clinics126
A named category, not every clinic location
Specialised clinics68
Listed separately from general clinics
Find your workflow
The right starting point
for your team.
Follow a patient from the first enquiry to a confirmed appointment, while your clinicians stay with the person in front of them.
Healthcare & clinics
Eye clinics
Coordinate eye consultation enquiries, appointment changes and approved visit instructions.
- 01Capture the visit request
- 02Route to the appropriate team
- 03Coordinate an appointment
- 04Send approved visit information
Healthcare & clinics
Aesthetic clinics
Follow up on treatment enquiries and coordinate consultations with your qualified team.
- 01Receive a treatment enquiry
- 02Share approved service information
- 03Book a clinician consultation
- 04Follow up on the next step
Healthcare & clinics
Multispecialty clinics
Help enquiries reach the right department, location and appointment workflow.
- 01Understand the requested service
- 02Identify the department
- 03Check supported availability
- 04Coordinate the next step
Healthcare & clinics
Enterprise hospitals
Route routine enquiries across departments and coordinate outpatient appointment requests.
- 01Receive the enquiry
- 02Identify the department
- 03Transfer context to the team
- 04Track the service request
Healthcare & clinics
Hospital groups
Coordinate location preferences and service enquiries across a hospital network.
- 01Capture location preference
- 02Find the relevant service team
- 03Coordinate the request
- 04Maintain a clear handoff
Who this covers
The businesses we work with.
Every one of these loses capacity in a slightly different place. The workflow is configured around the one you actually run.
Dental clinics
Missed calls, consultation bookings, reminders and recall follow-ups.
Open the workflow Aesthetic clinicsHigh-consideration enquiries where the consultation is the commercial moment.
Open the workflowDermatology clinics
Medical centres & polyclinicsCondition questions that must reach a clinician, separated from booking traffic.
One number fronting many departments and consultant schedules.
Open the workflowPhysiotherapy & rehabilitation
Course-of-treatment bookings, where the value is in the visits after the first one.
Wellness clinics
Ophthalmology & eye clinicsProgramme enquiries and package questions answered from approved content.
Routine testing and urgent symptoms arriving on the same line.
Open the workflow HospitalsA switchboard problem: most calls are not clinical but queue with the ones that are.
Open the workflow Hospital groupsSeveral sites, several front desks, one patient who does not know which to call.
Open the workflowThe reading room
Ideas for a more connected operation.
Before you book
Common questions
Questions healthcare and clinics ask.
Will it give medical advice to a patient?
No, and it is configured so it cannot. It answers the questions your clinic has approved in writing — opening hours, what a service involves, what to bring — and anything clinical transfers to your team with the full conversation attached. A clinician makes every clinical judgement.
What happens with patient data?
Scope, retention and which systems are connected are agreed during discovery and configured per deployment, not assumed. The workforce only reaches the systems you connect it to, and only performs the actions you have approved.
Our reception team is good. Why would we need this?
The point is not to replace them. It is the calls arriving while they are already with a patient, the enquiry that came in at nine at night, and the recall nobody owns. That is the work this covers, so your reception team keeps the patient in front of them.
Your next chapter
What could this coordinate for healthcare and clinics?
Bring one workflow and we will map the specialists, the systems and the handoffs around it.