Capture the enquiry
The question is answered on arrival and the item, the variant and the store they mean are captured.
Showrooms & stores
Is it in stock?
is a buying signal.
Somebody asking whether you have it in your size, today, is further along than any web visitor. That question is worth an appointment.
Showrooms & stores · what changesIllustrative
Availability enquiriesCaptured
Enquiry to store appointmentCoordinated
Back-in-stock requestsRecorded
Discounts and holdsTo the store team
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your customer desk, in view
Less chasing.
More clarity.
One workspace for enquiries, resolved and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Saturday · sample day
Before they buy, and after it ships.
Enquiries155Across configured channels
Resolved100Confirmed in sample data
Follow-ups21Scheduled in sample data
Open handoffs27 resolved · 9 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Showrooms, boutiques and store groups handling availability enquiries and in-store appointments.
The availability call in the busy hour.
The question arrives when the floor is full, which is precisely when nobody can go and look.
A serious buyer treated as a browser.
Someone asking about a specific item in a specific size is ready. Without a next step they leave with nothing booked.
No record that they asked.
The call ends, the item comes back in stock a week later, and there is no list of who wanted it.
The journey, step by step
One request.
Four moves.
An illustrative showrooms and stores journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Confirm availability from your data
Where your stock data is connected, availability is answered from it. Where it is not, the request is routed to the store rather than guessed.
Book a store appointment
An appointment is offered from the store diary, so a serious buyer arrives expected rather than hoping.
Follow up after the visit
An approved follow-up goes out after the appointment, and pauses the moment the customer replies.
In focus · UAE e-commerce
More orders. And a question attached to each one.
The UAE e-commerce market was worth AED 27.5 billion in 2023 and is forecast to pass AED 48.8 billion by 2028. Mobile commerce alone reached about AED 14.3 billion, close to four times what it was in 2018. Every order carries a question before it and often another one after it.
Market valueAED 27.5bn
UAE e-commerce in 2023
Forecast for 2028AED 48.8bn
A projection, not a measured figure
Mobile commerceAED 14.3bn
In 2023, near four times the 2018 level
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for showrooms and stores.
Where your people take over
Prices outside your published list, reservations that hold stock, discounts and complaints go to the store team.
The reading room
Ideas for showrooms and stores.
Common questions
Questions showrooms and stores ask.
Does it know what is in stock?
Only where your stock system is connected during configuration. Where it is not, it captures the request and routes it to the store rather than guessing, because a wrong availability answer costs you the visit.
Can it hold an item?
Holding stock is a commercial decision with a cost attached, so it goes to your store team. The workforce captures the request and puts it in front of somebody who can decide.
More in retail and D2C
Your next chapter
Build this around your showrooms and store.
Start with the enquiries you are missing today and map the workflow around them.