Receive an admissions enquiry
The enquiry is answered on the channel it arrived on, whatever the hour, and the child’s year group and start date are captured.
Schools & nurseries
Admissions is a season.
The phone is all year.
A family choosing a school asks the same twelve questions of four schools, in the evening, on whichever channel is closest to hand.
Schools & nurseries · what changesIllustrative
Evening enquiriesAnswered
Enquiry to tourCoordinated
Published questionsAnswered from your content
Follow-up through the decisionOwned
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your admissions desk, in view
Less chasing.
More clarity.
One workspace for enquiries, tours and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Tuesday · sample day
Every enquiry answered the same evening.
Enquiries42Across configured channels
Tours19Confirmed in sample data
Follow-ups14Scheduled in sample data
Open handoffs23 resolved · 5 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Private schools and nurseries handling admissions enquiries, tours and the follow-up through a long decision.
The enquiry arrives after hours.
Parents research once their own day is finished. An enquiry sent at nine at night is answered at nine the next morning, by which point three other schools have replied.
The same twelve questions.
Fees, curriculum, bus routes, uniform, term dates. All answerable from what you have already published, all currently answered one at a time by a person.
The decision takes six weeks.
Between the first enquiry and the offer there are a dozen small contacts, and nobody owns the thread from end to end.
The journey, step by step
One request.
Four moves.
An illustrative schools and nurseries journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Answer the questions you have approved
Fees, curriculum, term dates and admissions steps come from content your team has written and signed off. Nothing is improvised.
Coordinate a school tour
An available tour slot is offered from your calendar and confirmed, with a reminder scheduled before the day.
Follow up until the family decides
The follow-up sequence your admissions team approved continues on schedule, and stops the moment the family replies or enrols.
In focus · Dubai private education
More families choosing. More questions to answer.
Dubai private schools enrolled 387,441 students across 227 schools in the 2024-25 academic year, enrolment up 6 per cent on the year before. Every one of those places began as an enquiry from a parent, and most of those arrive outside school hours.
Students enrolled387,441
Private schools, 2024-25, up 6% on the year
Private schools227
Operating in Dubai in 2024-25
Teachers27,284
Up 9% on the previous academic year
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for schools and nurseries.
Where your people take over
Admissions decisions, assessments, scholarship discussions, safeguarding and anything about an individual child go to your admissions team, never to the workforce.
The reading room
Ideas for schools and nurseries.
Common questions
Questions schools and nurseries ask.
Will it discuss fees?
Only the published fee schedule your team supplies, word for word. Anything about discounts, scholarships, sibling rates or a payment plan for a particular family is a conversation for your admissions team and transfers to them.
Can it decide whether to accept a child?
No. Admissions decisions, assessment outcomes and any judgement about a particular child are outside the configured scope entirely. The workforce captures the enquiry and books the steps; your team decides.
What happens with a safeguarding matter?
Anything that touches a child’s welfare stops immediately and goes to a named member of your staff with the full conversation attached. It is never answered, never triaged and never held in a queue.
More in education and training
Your next chapter
Build this around your schools and nurserie.
Start with the enquiries you are missing today and map the workflow around them.