Capture the visit request
The enquiry is answered on whichever channel it arrived on, with the patient asked the questions your clinic has approved.
Eye clinics
Every eye appointment
starts with a question.
Routine sight tests, urgent symptoms and post-operative checks all arrive through the same phone line. Coordination decides which one reaches a clinician first.
Eye clinics · what changesIllustrative
Out-of-hours enquiriesCaptured
Urgency flagsTo a clinician
Recall remindersScheduled
Visit informationApproved wording
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your clinic, in view
Less chasing.
More clarity.
One workspace for enquiries, appointments and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday · sample day
A clearer day at the front desk.
Enquiries34Across configured channels
Appointments21Confirmed in sample data
Follow-ups9Scheduled in sample data
Open handoffs22 resolved · 4 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Optometry practices and ophthalmology clinics handling a mix of routine testing, consultations and follow-up care.
Urgency is hard to read at the desk.
A sudden change in vision and a routine annual check sound similar on a busy phone line. Reception has to triage without clinical training.
Post-operative calls arrive out of hours.
Patients recovering from a procedure call when something worries them, which is rarely during clinic hours.
Recall lists age quietly.
A patient due for a two-year review is easy to lose. Nobody notices until they arrive with a problem instead of a check.
The journey, step by step
One request.
Four moves.
An illustrative eye clinics journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Route to the appropriate team
Anything matching your urgency rules is flagged and reaches a clinician instead of joining the booking queue.
Coordinate an appointment
Availability is checked against the right clinic type and duration, and the appointment is written to your calendar.
Send approved visit information
Preparation notes, dilation warnings and what to bring go out in wording your clinic has signed off.
In focus · Dubai healthcare
A growing city. A closer look at your front desk.
Dubai licensed about 5,800 healthcare facilities in 2025, up from 5,340 in 2024. More clinics and more demand mean more first contacts arriving outside the moments your team is free to answer them.
Healthcare facilities≈5,800
Across the emirate in 2025, from 5,340 in 2024
General medical clinics126
A named category, not every clinic location
Specialised clinics68
Listed separately from general clinics
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for eye clinics.
Where your people take over
Any symptom assessment, urgency judgement or advice about a treatment goes to a clinician. The workforce captures and routes; it does not triage on clinical grounds.
Common questions
Questions eye clinics ask.
Can it tell an emergency from a routine booking?
It applies the rules you define. If an enquiry matches your urgency criteria it is flagged and escalated to a clinician rather than booked. The clinical judgement itself always stays with your team.
Will it talk to patients about their symptoms?
No. It captures what the patient says and passes it on. Anything resembling clinical advice is outside the configured scope.
More in healthcare and clinics
Your next chapter
Build this around your eye clinic.
Start with the enquiries you are missing today and map the workflow around them.