Capture the course enquiry
The enquiry is answered on arrival and what the learner actually wants is captured in your own words, not theirs.
Training institutes
The course starts Monday.
The enquiry came Friday.
Training enquiries have a deadline attached to them. The next intake either has a seat in it or the enquiry is worth nothing.
Training institutes · what changesIllustrative
Out-of-hours enquiriesCaptured
Matched to a programmeBy your course list
Intake datesConfirmed from your schedule
Document chasingScheduled
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your admissions desk, in view
Less chasing.
More clarity.
One workspace for enquiries, tours and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Tuesday · sample day
Every enquiry answered the same evening.
Enquiries42Across configured channels
Tours19Confirmed in sample data
Follow-ups14Scheduled in sample data
Open handoffs23 resolved · 5 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Training institutes and professional development providers coordinating course enquiries, intakes and enrolment.
Enquiries land between intakes.
Someone asks about a course that started last week. Without a fast answer about the next date, they book with whoever replies first.
The wrong course, explained slowly.
A caller describes what they want and the person answering has to work out which of forty programmes it maps to.
Enrolment stalls on paperwork.
The decision was made. The documents were not sent, nobody chased them, and the seat went unfilled.
The journey, step by step
One request.
Four moves.
An illustrative training institutes journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Match it to the right programme
The request is matched against your published course list, and anything ambiguous is flagged for an advisor rather than guessed.
Confirm the next intake date
The next available intake is confirmed from your schedule, with the deadline for enrolment stated plainly.
Follow up on enrolment
The document checklist your team approved is sent, and the follow-up continues until the paperwork arrives or the learner says no.
In focus · Dubai private education
More families choosing. More questions to answer.
Dubai private schools enrolled 387,441 students across 227 schools in the 2024-25 academic year, enrolment up 6 per cent on the year before. Every one of those places began as an enquiry from a parent, and most of those arrive outside school hours.
Students enrolled387,441
Private schools, 2024-25, up 6% on the year
Private schools227
Operating in Dubai in 2024-25
Teachers27,284
Up 9% on the previous academic year
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for training institutes.
Where your people take over
Eligibility rulings, accreditation questions, fee negotiation and anything about a learner’s prior qualifications go to a course advisor.
The reading room
Ideas for training institutes.
Common questions
Questions training institutes ask.
Can it tell someone whether they are eligible?
No. It states the published entry requirements and captures what the learner has. Any judgement about whether a particular qualification or experience counts goes to a course advisor.
Does it handle payment?
No. It can send the payment instructions your team has approved and tell a learner what the deadline is. It never takes card details, never processes a payment and never discusses a discount.
More in education and training
Your next chapter
Build this around your training institute.
Start with the enquiries you are missing today and map the workflow around them.