Take the booking request
The request is answered on whichever channel it arrived on, and the property, the access and the contact are captured.
Cleaning & facilities
A schedule only works
if it is true.
Recurring cleaning is a diary business. The cost is not winning the job, it is the changes, the reschedules and the cancellations nobody recorded.
Cleaning & facilities · what changesIllustrative
Requests across channelsOne schedule
Recurring visitsSet up and tracked
Changes and cancellationsApplied
Custom quotesTo your team
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Your dispatch desk, in view
Less chasing.
More clarity.
One workspace for enquiries, jobs and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Monday · sample day
The diary fills while the vans are out.
Enquiries68Across configured channels
Jobs38Confirmed in sample data
Follow-ups16Scheduled in sample data
Open handoffs25 resolved · 7 total
A few journeys in motionSample records
Example data only. Production channels, systems and permissions are configured for each deployment.
Who this is for
Where the capacity actually goes.
Cleaning and facilities companies coordinating one-off and recurring visits across a team.
Changes arrive on every channel.
A customer reschedules by WhatsApp, cancels by phone and confirms by email, and only two of those reach the schedule.
Recurring visits drift.
A fortnightly slot moves once for a good reason and is never moved back, and nobody notices until the complaint.
The quote question stalls everything.
A request for a price on an unusual job sits unanswered because the person who can answer it is out on a site.
The journey, step by step
One request.
Four moves.
An illustrative cleaning and facilities journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Confirm scope and frequency
What is included and how often is confirmed against the service list your team publishes. Anything outside it is flagged for a person.
Schedule the visit
A slot is held in your schedule, with the recurrence set up if it is a repeating booking, and a confirmation sent.
Handle changes and rebooking
A reschedule or a cancellation is captured on any channel and applied to the same schedule, so there is one version of the diary.
In focus · Dubai facilities management
Maintenance at scale becomes a coordination problem.
Dubai Municipality moved its public estate onto a single integrated facilities management framework covering about 2,000 buildings and more than 246,000 assets, with scheduling driven by condition rather than by a calendar. The direction is the same for a private maintenance business: the work is winnable, the coordination is what limits it.
Buildings and facilities≈2,000
Dubai Municipality public estate, not the private market
Assets under one framework246,000+
Parks, markets, beaches, centres and buildings
SchedulingBy condition
Predictive, not a fixed maintenance calendar
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for cleaning and facilities.
Where your people take over
Pricing for anything outside your published service list, complaints and disputes over a completed visit go to your team.
The reading room
Ideas for cleaning and facilities.
Common questions
Questions cleaning and facilities ask.
Can it manage a recurring schedule?
It can set up and change recurring bookings inside the rules you configure, and record what changed and when. Your schedule remains the single source of truth; the workforce writes to it rather than keeping a list of its own.
What about a complaint over a finished visit?
It goes to your team immediately with the booking history attached. The workforce does not attempt to resolve, apologise for or explain away work that has already been done.
More in home services
Your next chapter
Build this around your cleaning and facilitie.
Start with the enquiries you are missing today and map the workflow around them.