Answer the standing question
Published requirements, document lists and processing times are answered from your own approved content, at any hour.
Visa & immigration services
Published on your site.
Still asked all day.
Requirements, processing times and document lists are already written down, and a consultant answering them one enquiry at a time is the most expensive way to do it.
Visa & immigration services · what changes
Published requirementsAnswered
Document checklistsSent and chased
Cases movingWithout a chaser
Eligibility and adviceTo your licensed team
Every figure here reconciles with the journey above it.
Your travel desk, in view
Less chasing.
More clarity.
One workspace for enquiries, consultations and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Wednesday
Answered while they were still awake.
Enquiries64Across configured channels
Consultations34Confirmed and in the calendar
Follow-ups13Scheduled and waiting to send
Open handoffs24 resolved · 6 total
A few journeys in motionMost recent first
Who this is for
Where the capacity actually goes.
Visa, immigration and document services handling high volumes of eligibility and paperwork questions before any real case exists.
The question your website already answers.
Requirements and processing times are published and still arrive by phone and message every day.
Cases stall on one document.
A file waits a week for a single page because chasing it was nobody’s named job.
Consultants answer before they advise.
Licensed people spend the day on general questions instead of the applications that need their judgement.
The journey, step by step
One request.
Four moves.
One visa and immigration services journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Send the checklist
The document list for the route the enquirer described is sent, so they know exactly what is outstanding.
Chase what is missing
Outstanding documents are followed up on a schedule, and the chase stops when they arrive or a consultant takes the file.
Hand the case over
Anything touching eligibility or a specific application reaches your licensed team with the full conversation attached.
In focus · Dubai tourism
Every visitor asked something first.
Dubai welcomed 9.88 million international visitors in the first half of 2025 alone, on a third successive record year. Travel is planned from every time zone at once, which is why a desk that keeps office hours answers a fraction of what reaches it.
International visitors9.88m
First half of 2025
Average length of stay3.7 nights
Across 2025
Average daily rateAED 531
Up 6% on the previous year
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for visa and immigration services.
Where your people take over
Eligibility decisions, immigration advice and anything about a specific application go to your licensed consultants, never to the workforce.
The reading room
Ideas for visa and immigration services.
Common questions
Questions visa and immigration services ask.
Will it tell someone whether they qualify?
No, and it is configured so it cannot. It shares published criteria and captures the enquiry. Any judgement about a person or an application goes to your licensed consultants.
Does it replace our consultants?
No. It removes the repeated questions that arrive before a case exists, so your consultants reach the real cases sooner.
More in travel and tourism
Your next chapter
Build this around your visa and immigration service.
Start with the enquiries you are missing today and map the workflow around them.