Answer the enquiry
Candidate and client enquiries are answered on the channel they arrived on, using the information your agency has approved.
Recruitment agencies
Candidates and clients
want the same hour.
A consultant is the only person who can place a role, and the same consultant is answering the application questions that stop them doing it.
Recruitment agencies · what changes
Candidate enquiriesAnswered
Client briefs capturedTo your questions
Screening callsIn the diary
Shortlisting and offersTo your consultants
Every figure here reconciles with the journey above it.
Your intake desk, in view
Less chasing.
More clarity.
One workspace for enquiries, meetings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday
Qualified before anyone billable saw it.
Enquiries78Across configured channels
Meetings33Confirmed and in the calendar
Follow-ups19Scheduled and waiting to send
Open handoffs27 resolved · 9 total
A few journeys in motionMost recent first
Who this is for
Where the capacity actually goes.
Recruitment and staffing agencies handling candidate applications and client briefs through the same small team.
Candidate questions fill the consultant’s day.
Status, process and role questions arrive in volume, and each one interrupts the search work that actually earns the fee.
The client brief arrives incomplete.
A role comes in without the seniority, the range or the timeline, and the first search runs against a guess.
Good candidates go quiet.
The candidate who was not contacted this week is interviewing somewhere else next week.
The journey, step by step
One request.
Four moves.
One recruitment agencies journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Capture the brief
Role, seniority, timeline and the other details your consultants need are captured through your own questions before a search begins.
Coordinate the conversation
Screening calls and client meetings are offered against real availability and written to the consultant’s diary.
Keep candidates warm
Scheduled follow-ups keep active candidates in contact, and stop when they withdraw, are placed, or a consultant takes over.
In focus · Dubai business formation
More companies. More inbound. The same consultants.
Dubai Chamber of Commerce took on 53,838 new member companies in the first nine months of 2025, growth of 4 per cent on the year. Every one of them is a potential client and a potential enquiry, and qualifying them is currently somebody billable’s afternoon.
New member companies53,838
Joined in the first nine months of 2025
Year-on-year growth+4%
On the same period in 2024
What it meansMore inbound
The consultant hour does not scale with it
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for recruitment agencies.
Where your people take over
Suitability, shortlisting, salary negotiation and every placement decision stay with your consultants. The workforce keeps the conversation moving between them.
The reading room
Ideas for recruitment agencies.
Common questions
Questions recruitment agencies ask.
Will it screen candidates?
No. It captures the information your consultants asked for and presents it. Judging whether someone is right for a role is a consultant decision and stays that way.
Can it talk to clients as well as candidates?
Both, within the scope you configure. What it is permitted to say to each is set during scoping rather than assumed here.
More in professional services
Your next chapter
Build this around your recruitment agencie.
Start with the enquiries you are missing today and map the workflow around them.