Capture the enquiry
The enquiry is answered on the channel it arrived on and the parties, the matter type and the timeline are captured using your own intake questions.
Legal firms
Every enquiry looks urgent.
Few of them are instructions.
A firm cannot take an instruction from an enquiry it has not qualified or conflict-checked, and a partner is the most expensive person available to find that out.
Legal firms · what changes
Intake enquiriesCaptured
Qualified before a callBy your criteria
Consultations coordinatedIn the diary
Advice and conflictsTo your team
Every figure here reconciles with the journey above it.
Your intake desk, in view
Less chasing.
More clarity.
One workspace for enquiries, meetings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday
Qualified before anyone billable saw it.
Enquiries78Across configured channels
Meetings33Confirmed and in the calendar
Follow-ups19Scheduled and waiting to send
Open handoffs27 resolved · 9 total
A few journeys in motionMost recent first
Who this is for
Where the capacity actually goes.
Law firms and legal practices where intake arrives by phone, web form and referral, and a fee earner is currently the first responder.
The partner answers the intake call.
The enquiry that turns out to have no matter, no budget and no jurisdiction still took twenty minutes of the most expensive hour in the building.
Conflict checks start too late.
The names needed to run a check sit in an inbox until someone opens it, so the clock on a time-sensitive matter starts late.
The prospect instructs whoever replied.
Someone contacting three firms about the same matter usually instructs the one that came back the same day.
The journey, step by step
One request.
Four moves.
One legal firms journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Gather what a check needs
The names and entities your conflict process requires are collected up front, so the check can be run by your team without a second round of emails.
Coordinate the consultation
Where the enquiry matches your criteria, an available slot with the right fee earner is offered and written to the diary.
Keep the file moving
Outstanding documents and identity requirements are chased on a schedule, and the chase stops the moment they arrive or your team takes ownership.
In focus · Dubai business formation
More companies. More inbound. The same consultants.
Dubai Chamber of Commerce took on 53,838 new member companies in the first nine months of 2025, growth of 4 per cent on the year. Every one of them is a potential client and a potential enquiry, and qualifying them is currently somebody billable’s afternoon.
New member companies53,838
Joined in the first nine months of 2025
Year-on-year growth+4%
On the same period in 2024
What it meansMore inbound
The consultant hour does not scale with it
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for legal firms.
Where your people take over
Legal advice, scope, fees, conflict decisions and anything privileged go to your qualified people. The workforce captures the enquiry and never answers it.
Common questions
Questions legal firms ask.
Will it give legal advice?
No, and it is configured so it cannot. It captures the enquiry against the questions your firm has approved and hands it to a qualified person. Any question touching advice, merits or fees transfers with the full conversation attached.
Can it run our conflict check?
It collects the information your check needs and presents it to your team. The check itself, and the decision that follows it, stays with the people responsible for it.
More in professional services
Your next chapter
Build this around your legal firm.
Start with the enquiries you are missing today and map the workflow around them.