Take the enquiry
Reservation and event enquiries are answered on the channel they arrived on, at any hour, from your published information.
Restaurants & venues
One enquiry.
A dozen questions.
A large party or an event is decided over several exchanges and usually a site visit, and it starts with a call arriving at the busiest hour of service.
Restaurants & venues · what changes
Enquiries during serviceAnswered
Large party questionsHandled
Bookings and site visitsCoordinated
Pricing and complaintsTo your manager
Every figure here reconciles with the journey above it.
Your front desk, in view
Less chasing.
More clarity.
One workspace for enquiries, reservations and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Friday
The desk keeps the guests in front of it.
Enquiries90Across configured channels
Reservations52Confirmed and in the calendar
Follow-ups17Scheduled and waiting to send
Open handoffs26 resolved · 8 total
A few journeys in motionMost recent first
Who this is for
Where the capacity actually goes.
Restaurants, restaurant groups, event spaces and banquet venues handling reservations, large parties and event enquiries.
The reservation call during service.
The floor is full and the phone is ringing, and the booking that was worth taking goes to voicemail.
Large parties need answers first.
Minimums, menus, private areas and timings all come before a date is agreed, and each one repeats.
The site visit that never got booked.
An event enquiry that needed a walkthrough drifts because arranging it took more messages than anyone had time for.
The journey, step by step
One request.
Four moves.
One restaurants and venues journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Answer the standing questions
Menus, minimum spends, private spaces and timings are answered from the content you have approved.
Coordinate the booking or visit
A table, a party slot or a site visit is offered against real availability and written to your system or your diary.
Confirm and follow up
Approved confirmations and reminders are scheduled, and stop when the guest replies or a manager takes over.
In focus · Dubai hospitality
A fuller house. The same front desk behind it.
Dubai hotels ran at 80.7 per cent average occupancy in 2025, up from 78.2 the year before, across an inventory of 154,264 rooms in 827 establishments. Every one of those stays began as an enquiry, and the busiest hour on the floor is the busiest hour on the phone.
Average occupancy80.7%
Dubai hotels in 2025, from 78.2% in 2024
Hotel rooms154,264
Across 827 establishments at the end of 2025
Occupied room nights44.85m
In 2025, from 43.03m in 2024
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for restaurants and venues.
Where your people take over
Bespoke pricing, menu changes, comps and any complaint go to your manager with the booking and the conversation attached.
The reading room
Ideas for restaurants and venues.
Common questions
Questions restaurants and venues ask.
Will it agree a price for an event?
No. It answers from your published minimums and packages, and anything bespoke goes to your manager.
Can it take bookings during service?
That is the point of it. Enquiries are answered and coordinated while the floor is busy, and anything needing a person is flagged rather than guessed at.
More in hospitality
Your next chapter
Build this around your restaurants and venue.
Start with the enquiries you are missing today and map the workflow around them.