Answer the stay question
Minimum terms, inclusions, facilities and policies are answered from the content your operation has approved.
Serviced apartments
An extended stay
is a different question.
Someone booking three months asks about terms, bills and what is included before they ask about a date, and none of that is answered by a room rate.
Serviced apartments · what changes
Terms and inclusionsAnswered
Stay requirements capturedBefore a call
Viewings coordinatedIn calendar
Contracts and depositsTo your team
Every figure here reconciles with the journey above it.
Your front desk, in view
Less chasing.
More clarity.
One workspace for enquiries, reservations and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Friday
The desk keeps the guests in front of it.
Enquiries90Across configured channels
Reservations52Confirmed and in the calendar
Follow-ups17Scheduled and waiting to send
Open handoffs26 resolved · 8 total
A few journeys in motionMost recent first
Who this is for
Where the capacity actually goes.
Serviced apartment operators and extended-stay providers handling longer bookings, corporate accounts and relocation enquiries.
The first question is terms, not dates.
Minimum stay, what is included, deposits and notice all come before availability, and each one needs the same answer every time.
Corporate enquiries need a person eventually.
A relocation or corporate account is a real conversation, but it is currently queued behind the routine questions in front of it.
Viewings and handovers go uncoordinated.
Arranging access around a resident, a cleaner and a prospective guest takes several messages that nobody owns.
The journey, step by step
One request.
Four moves.
One serviced apartments journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Capture the requirement
Length of stay, party, budget range and whether it is corporate or private are captured before anyone is involved.
Coordinate access or a call
A viewing or a conversation is offered against real availability and written to the right calendar.
Follow through on the open items
Outstanding documents and the next contact are scheduled and owned until your team picks them up.
In focus · Dubai hospitality
A fuller house. The same front desk behind it.
Dubai hotels ran at 80.7 per cent average occupancy in 2025, up from 78.2 the year before, across an inventory of 154,264 rooms in 827 establishments. Every one of those stays began as an enquiry, and the busiest hour on the floor is the busiest hour on the phone.
Average occupancy80.7%
Dubai hotels in 2025, from 78.2% in 2024
Hotel rooms154,264
Across 827 establishments at the end of 2025
Occupied room nights44.85m
In 2025, from 43.03m in 2024
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for serviced apartments.
Where your people take over
Contract terms, rates outside your published list, deposits and anything about an individual tenancy go to your team.
The reading room
Ideas for serviced apartments.
Common questions
Questions serviced apartments ask.
Can it agree a long-stay rate?
No. It shares what you have published and captures the requirement. Any negotiated rate or term is agreed by your team.
Will it handle corporate accounts?
It captures and routes them. What an account holder is told and what reaches a person is configured during scoping.
More in hospitality
Your next chapter
Build this around your serviced apartment.
Start with the enquiries you are missing today and map the workflow around them.